Terms & Conditions

  • Boarding fees are calculated on a per calendar day basis, which include the day of check-in and check-out.
  • There is no increased rate for peak periods however boarding over public holidays are charged at an additional 50% rate (& 100% on Christmas Day).
  • Out of hours arrivals and departures are via prior exception only, and will incur a $35.00/hour surcharge on standard days and a $70.00/hour surcharge on public holidays. Please see our opening hours for more information.
  • We ask that a 50% deposit be made upon, or prior to arrival and the balance finalised upon departure.
  • During peak periods cancellations later than 1 week prior to the intended stay will incur a 25% cancellation fee.
  • Payments can be made by cash, EFTPOS or EFT.
  • All pets must receive a health check by a qualified veterinarian prior to their stay. Please refer to the appropriate health check requirements for your pet.